Etiquette For Office Staff (1)

I. purpose

Two. Management responsibilities

(1) the administrative department of the company is responsible for the formulation of various etiquette standards, and carries out publicity, advocacy and supervision.

(two) the heads of functional departments are responsible for the etiquette training and implementation assessment management of subordinates.

Three, internal staff behavior etiquette

(1) manner

1. company personnel wear and wear work cards as required on a daily basis.

2. be energetic and do not doze in the office area.

Sitting upright must be upright, and there is no way to sit on the table and put your feet on the table.

When standing, your body should not be skewed, nor should you lean on other objects.

3. office space should keep the environment clean, do not spit everywhere, littering, and office supplies are neatly arranged.

4. when you leave office, you should take the initiative to greet your colleagues, explain the reasons and leave time.

(two) norm of language behavior

1. promote the use of Putonghua by employees.

If the other person first uses Putonghua, he must use Putonghua for communication.

2., pay attention to the standard of language civilization.

No noise can be heard in the office area.

As far as possible, the language should be accurate, cordial, lively, moderate in speech speed, moderate in speech, clear in diction, appropriate in words and mild in manner.

3., we should pay attention to language habits. No matter for superiors, colleagues, subordinates or customers, we should develop the habit of using "polite, polite, polite, polite, and polite".

4., we should pay attention to language skills, try to use the request language, do not say that hurting other people's self-esteem or personality, try to avoid imperative language, use less negative language, speak to pay attention to observation, reject others, try to be tactful.

(three) conference etiquette

When attending a variety of meetings, employees should abide by the following provisions:

1. the staff should attend the meeting five minutes earlier. They must not be late or leave early.

2. during the meeting, the mobile phone should be closed or allocated to the vibration file.

3. meeting should correct sitting posture or standing posture, listen carefully, no interruption or no help interrupting the conference process.

4. only when the host announces the meeting, can he leave with the member worker.

In the middle of the way, we should ask the leaders to ask for leave and not to leave without permission.

Four. External personnel visiting and receiving etiquette

(1) receive three calls.

In public affairs, when we receive guests, we emphasize the reception of three voices: there are welcome voices, questions and answers, and sending voices.

1. guests should greet them when they visit. They should use greeting words, such as "hello", "welcome to come", and so on.

2. when listening to guests' questions, they should be answered with questions and answers.

3. when you see a visitor, say goodbye, use farewell words, such as "please walk slowly, welcome to come again".