What About Customers Leaving Without Making A Purchase Decision?

Although our customers accepted our construction, they did not make a purchase decision and left.

[error handling 1] is really good for you. What else is it to discuss?

[error coping with 2] is really suitable, so you won't have to think about it anymore.

[error coping with 3]...

(speechless, starting to collect things)

[wrong answer 4], OK, welcome to discuss it again.

"This is really suitable for you, what is it to discuss?" it feels too strong for people to attract customers' rejection. After all, customers spend so much money on shopping and discuss with their husbands is normal.

"It's really suitable. You don't need to think about it anymore".

It is too passive to collect clothes without speaking words, without making any effort to win customers' business.

"Well, then.

You are welcome to discuss it again "to give people no effort, and to expel customers from leaving and feeling, because as long as the shopping guide is exported, customers want to avoid staying in place.

Just leave the store along the steps.

Template drill

Shopping guide: Yes, you have this idea. I can understand that after all, buying a good dress can show your temperament. You must consult with your husband, so you won't regret it if you buy it.

How about this? If you sit down for a while, I will introduce more to you. You can take a look at it and compare it more.

Comments: first of all, I agree with the reasonableness of customer's statement and win the psychological support of customers, and then make this reason justification for introducing other products to customers, with the purpose of prolonging the purpose.

Store time, understand the true situation of guests, and lay the foundation for building trust between the two sides.

Shopping guide: Madam, this

Regardless of style and color, and so on, and your temperament is very consistent, and I want to feel it, you like it.

But you said you would like to think about it again. Of course, you have such an idea that I can understand it, but I am afraid that I do not have enough explanation. So I would like to ask you for your advice.

(smiling, looking at customers and pause to guide the other side) miss, apart from...

Is there any other reason why you can't make a decision now?

Shopping guide: Madam, do you have a clear explanation of the question you care about? (as long as the customer is clear, nodding or silent, etc.), I recommend it immediately.

Shopping guide: Madam, if you really need to think about it, I can understand it.

But what I want to tell you is that this suit is very suitable for you, and now it is very cost-effective to buy it.

Its color...

And workmanship...

Its cloth...

And there is only one set of the clothes storehouse. Is that all right? I'll keep it for you now. I really hope you won't miss this suit, because this suit is really very suitable for you.

Comment: first, guide the customer to say the real reason of his refusal with a little pressure, then deal with the customer's reject point immediately and guide the customer to conclude the paction. Finally, if the customer really wants to go out for a comparison, he will take a step back, but he must lay the foreshadowing for the customer.