How To Deal With Customers Who Are Not Buying?

Actually, I like it very much, but the others in the trade do not buy it, saying, "I think generally, look elsewhere."

[error handling 1] will not, I think it's good.

[wrong response to 2]. This is our main season.

[error handling 3] is very special. How can it be ugly?

[wrong handling of 4], no matter what others say, how do you feel about yourself?

"No, I think it's very good" and "this is very distinctive. How can it be ugly?" is purely a salesman's own way to deal with mistakes, which is simple and lacking.

It can easily lead to confrontation between shop assistants and companions, which is not conducive to creating a good sales atmosphere.

"This is our main season."

"No matter what others say, how do you feel about yourself" is easy to cause companionship, and customers must be on the side of their companions.

The process will also end.

Template drill

Shopping guide: this lady, you not only have a unique view of clothes, but also are very attentively to your friends. It's nice to bring your friends together to buy clothes. What do you think is inappropriate for you to buy clothes? Let's exchange views and help your friends pick out something that really suits him.

Comment: first, sincerely and admirably praise and accompany.

Then ask him for advice on buying home.

As long as the accompanying buyer is willing to give his opinion, it means that we have won his support and the probability of successful sales will be greatly enhanced.

Shopping guide: (to customers) your friend is very professional in buying clothes, and is also very attentive. No wonder you will bring him to buy clothes. (to accompany the purchaser) excuse me, madam, what other places do you think is not known? You can tell me, so we can make a suggestion to your friend to help her find a suit that suits her better.

Comment: first, customers should praise the customers' professionalism, carefulness and so on, then ask the accompanying buyers' opinions, and then drag them into their own advisers. As long as he gives advice, the sales process can go on.

Viewpoint: accompanying buyers can be either enemies or friends.