The Quality Of Puma Clothing Is Not The Same, And The After-Sale Service Of The Counter Is Even Worse.

According to the world clothing and shoe net reporter, in January 28th, Ms. Zhang was in Chengyang. Puma group I bought a pair of men's sports pants and didn't pay attention when I bought them. But when I went home to tear down the tag, I found that the pocket of my left trouser pocket was a leak. "Then I took my trousers back to the counter to make the staff sew up, but they only recognized that the tag did not recognize the invoice, but they didn't agree to avoid Fei Weixiu." In this regard, Puma staff counters explained that the clothing without the tag had already affected the two sale, and it could not be refunded, but it did not affect the after-sales service such as sewing. "At that time, it was just waiting for customers to wait for a few days, not to be disregarded."

"I believe in the quality of large shopping malls and big brands. After I pack them, I'll take them straight away. I really didn't check them carefully." Miss Zhang told reporters that the Puma sports pants were purchased in Liqun, Chengyang. When they were ready to go out, they found that the trouser pockets on the left side were missing. "It is not the kind of thread that has been opened, but there is no sewing at all." At the very beginning, Miss Chang did not think much about it. She thought it might be a minor mistake in the sewing process. The staff of the counter must have a way to solve it, so she went back to the mall with her trousers.

Let Miss Zhang did not expect that when he made clear the matter, the staff first admitted that the pants did have quality problems, but added that the trousers had been picked up, and there was no way to prove that the trousers were purchased in the Chengyang special store. "The tag has been picked up, but the shopping ticket is still there. How can it be said that it is not bought here?" for the answer of the staff, Ms. Zhang is somewhat crying and laughing. "I do not want to return or replace the goods, I hope the staff can repair the trouser pocket and make it difficult!" Liqun Shopping Center The customer service staff did not receive any immediate help.

According to the situation reflected by Ms. Zhang, the reporter first contacted the city Yang Li group, but the staff said that the mall did not have uniform requirements for the replacement or sewing of clothing products, and such after-sale problems were solved according to the provisions of various brands.

Subsequently, the reporter then called the Puma special telephone, but for the condition of enjoying the after-sale service, the staff first said that the tag and invoice were indispensable, and later said that the small ticket can be replaced or repaired. When the reporter wanted to inquire further about the situation reflected by Miss Zhang, the staff immediately hung up the phone. In the Puma store of another shopping mall in Shibei District, the staff told reporters that the after-sale service standard of the brand is unified. "It can be returned for goods without affecting the two sale, but if it is a consumer suspected of having quality problems, it is necessary to get the shop identification whether it is a factory production problem or a man-made damage in the later stage. If it is man-made damage, it can not be handled free of charge."

"No tag will definitely affect the two sale, and it is impossible to return the goods, but I told the customer at the time that I had left my trousers first, but I didn't say that I could not handle it." On the afternoon of February 3rd, the high manager of Puma group in Chengyang contacted the reporter. She explained that the trousers were not a tag, but they did not deny that the trousers were bought in the counter. "When customers come to the store, they are catching up with the Spring Festival holidays. No matter how they are mended, they will take time. And the replacement of clothing is a unified process, we must first send back to the manufacturers to determine the cause of the pants damage, which will take at least 35 days.

At present, Ms. Zhang has received Puma The phone of the cabinet, said that the trousers have been completed and can be returned to the cabinet at any time. For Ms. Zhang's problems, the reporter consulted the consumer rights protection committee of Qingdao. "Consumers can provide rights to the manufacturer as long as they can provide proof of consumption, which can be used as a kind of consumption certificate." Staff said that in the face of product quality problems, shopping tickets are effective proof that consumers can fully defend their legitimate rights and interests with small bills.

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