How To Communicate With Customers By Shop Marketers

< p > 1, "yes, but" is a widely applied method in answering customers' a href= "//www.sjfzxm.com/news/index_c.asp" > objection < /a >. It is very proud and effective.

Specifically, on the one hand, the salesperson agrees with the customer's opinions, and on the other hand explains the reasons for the customer's opinion and the one-sided view of customers.

For example: customer: "I have always wanted to buy a palm computer, but I heard it was very difficult to use it, and a friend of mine never used it clearly."

Salesman: Yes, you are right. Many people are not very clear about the function of the handheld computer. However, the design of the business is different. It is sure to be very good.

Here is a simple instruction manual that will tell you how to use it. At the same time, there is a guidance key inside the business. It will not be used to inquire at any time, or you can call our company's hotline. If it is still not used, we can send someone to explain it, and then we can go back to the store.

You see, the salesperson agrees with a "yes" to the customer, explaining the reason why the pocket PC is not easy to use with a "but".

This method can make customers feel happy to change the misunderstanding of products.

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< p > 2, high angle of view, omnidirectional method < a href= "//www.sjfzxm.com/news/index_c.asp" > Customer < /a > may put forward some shortcomings of commodities, salesmen can emphasize the outstanding advantages of commodities, so as to weaken the shortcomings of customers.

When the objection raised by the customer is based on factual basis, this method can be used, for example, salesperson: "the business capacity of the business is large, and you can remember 500 thousand Chinese characters."

Customer: "the capacity is very large, but it is easy to lose data."

Salesperson: "you are talking about a low price product, you need to have spare batteries to prevent loss of data when changing batteries. Now the business is using flash memory technology, changing batteries or taking batteries for half a year, and will not lose data."

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< p > 3, problem guidance can sometimes guide customers by asking questions to customers, allowing customers to remove their doubts and find out their own answers.

For example, a customer enters the shop to see the blower: customer: "I want to buy a cheaper blower."

Salesperson: "cheap blowers are generally small. Do you want smaller ones?" customer: "I think the discount will be a little cheaper."

Salesperson: "but what about the quality of the blower there?" the customer said, "Oh, their blowers..."

By asking questions, the salesperson lets the customer compare the difference of their own products and make a choice.

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< p > 4, no difference can be heard about any a href= //www.sjfzxm.com/news/index_c.asp.

Business argumentation should not only confirm the correctness of its own views, but also dispel the doubts of the other side.

If customers do not respond to different opinions, they will feel that the salesperson deliberately makes incomplete and tendentious introductions.

To avoid this, we can not ignore any different opinions of customers.

We should prevent such a wrong understanding and regard the different opinions of customers as blowing up wool for shelter or distrust.

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