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Language Skills For Women'S Clothing Shopping Guide

2012/3/6 13:05:00 28

When you remember the guide training, the key points of the tutor are how to deal with the contact between the shopping guide and the customers. If the customer comes to the counter, the salesperson first and

customer

Greeting, basic courtesy is known to all, but sometimes there are some situations. There are three situations:

The first situation is that active questioning causes customers' antipathy.

If the customer approaches the counter, the salesperson asks, "what do you want?"

When the customer hears this question, he not only does not accept it, but asks the salesperson, "can't you buy it?"

Both sides were embarrassed.

The second situation is: because of busy business or other objective conditions, sometimes the salesperson can not take the initiative to ask every customer.

The third situation is: some customers only look at the goods, and the salesperson is not.

Under these circumstances, we need to find a good time to ask questions.

When a customer stops in front of the counter, the customer will touch the product or discuss with other customers.

commodity

It is a good time for a salesperson to ask customers when a customer comes to the counter.

Language must be civilized, courteous, sincere and kind.

Such as: Miss, sir, what do you need?

If the counter salesperson is sorting out the merchandise, he does not notice the counter coming to the customer. Then the customer shouted to the salesperson, "Miss, please bring this dress to me."

The salesperson should immediately put down the finished products and come over and put aside his clothes and ask, "do you wear or wear others?" this question is euphemistic, from passive reply to active questioning, laying the foundation for the smooth progress of the whole service process.

Be flexible and act according to circumstances.

The salesperson asked the customer if he could not stare at "Miss, what did you buy?" "Sir, what do you want?"

At the same time, we need to do this: we must act according to circumstances.

First of all, we should flexibly decide the content of the question by considering the age, gender and occupation of the customer.

Active questioning can dispel the doubts of customers and quickly understand the purpose of customers, so as to provide the basis for the next service.

Then: our answer: when the guests choose the goods and feel the price is too high, the salesperson has two answers to this question: one is "the price is slightly higher, but the quality is good", and the other is "the quality of this product is good, but the price is slightly higher."

Although the two sentences are reversed only in the order of the time, they give a different impression.

The two statements before and after will make the customer feel that the quality of the product is good, even if the price is high, it is also worth buying.

Answer the customer's enquiry according to the expression of the customer.

This means that when the salesperson looks at the customer's response, he answers the customer's inquiries, so as to understand the customer's attitude towards the goods, so as to determine his answer.

If the customer asks the salesperson, "what color do I wear?" a salesperson's finger says to the customer, "I think the color is very nice. What do you think?" if the customer says, "yes, it is really nice", the salesperson can continue to introduce.

If the salesperson shows the simple pattern to the customer, the customer will frown when he looks at it. If he does not say a word, the salesperson should understand that the customer is not satisfied with it.

customer

Look, otherwise, it will definitely affect customers' purchasing mood.

Finally, the customers say one or two polite words of farewell to the customer who is leaving the counter. It is not merely a polite expression, but rather a rich inner meaning.

A caring farewell.

This kind of farewell is for special customers and careless customers.

For example, the elderly customers are slow in words and deeds, and have a poor memory. When the salesmen send off, they should use a friendly and caring life language, saying, "Grandpa, please take it and walk slowly!"

This kind of farewell language is very consistent with the psychological requirements of the elderly customers from the choice of words and the use of intonation.

When a careless customer chooses to buy the goods, they should say, "Miss, please pack up the money and get the things ready. Goodbye!"

In this way, customers will feel that the salesperson's reminders are too prompt for gratitude.

There are many languages and art skills. Shopping guide should be applied to different situations. It is not only the expression of polite hospitality, but also the pleasure of giving customers the pleasure of trading, laying the foundation for future services, thereby establishing a good social image for the company's brand.