How Can Textile Enterprises Retain Customers?

　　 How to keep a repeat customer in home textile business is a must for every home textile entrepreneur. Home textile entrepreneurs know that the source of goods is important and service is also important, because many people may buy something for you because of your quality and cheap source, and are attracted by your service, so many repeat customers will come. So retaining customers is very important for home textile entrepreneurs to make money. So how can we retain customers?

1, do not let customer Regret

There are many things to pay attention to in the work, but this one should never be neglected. We must constantly examine the extent to which customers are satisfied with their home textile shops from various angles. Have customers ever had regrets here? Only by constant reflection and inspection can we continuously improve the quality of our services to win more customers. Only when that kind of business does not let customers have the slightest regret, dissatisfaction will make customers feel sorry, so the truly successful boss is a shop with both fame and wealth.

2. Respect customers.

Every customer is an independent individual with independent personality. You must respect him. At work, sometimes we may have frictions with customers because of different opinions. At this point, you need more attention to your manners and respect for your customers. Your attitude may be the starting point for the establishment of good relations between you, and may also be the trigger for a war between you and your customers. In short, no matter what circumstances, we should not lose etiquette. If your words are sincere, your customers will have a good impression on you, so that you can visit your store again.

3, welcome difficult customers.

We often encounter some rather difficult customers. Don't think it's a bad thing. Because the connivance of society can easily make us lazy, and we will not make great progress without picky customers. Therefore, we should not let the difficult customers out of the door, but welcome them. Be patient with very picky customers. After listening to his advice, we made another improvement. Home textile shop It will be perfect and exceed others.

4, to meet customer needs

Meet customer needs, more for the sake of customers. Let "customers always be right" to accompany your work if Customer If you want a specific product, you produce it. Sometimes, more customer care means providing a product that the customer wants, rather than a product with market prospects or profits. Haier's big sweet potato washing machine is a typical case. Rural consumers reflect that when Haier washing machines wash sweet potatoes, they often block the watercourse. The market needs to be developed. As a result, the washing machine that can wash clothes and can wash sweet potatoes comes into being. Although the sales volume of the big sweet potato washing machine is not large, it really embodies the customer oriented concept of product development.